The Terms and Conditions displayed below are a very important part of the booking procedure. Here you will find everything you need to know about our tour policies.
BOOKING POLICY
Customers can book their tours straight through our Booking Forms, which can be found in every tour page of our website. After choosing the tour, just click on the BOOK NOW button, displayed on the upper right side of each tour page. Customers will need to fill out the form. After they fill the form, customers can print their tickets or simply take them on their cellphones and show them to the guide in charge of the tour.
You will be asked to read and agree with our terms and conditions before you can book a tour. Do not miss any required information, otherwise the booking form will not go through. After the booking is complete and customer will receive a booking confirmation via e-mail.
In case the customer changes the original pick up address, he or she must send us an e-mail with the new address through our contact page, or contact us by phone. In case of tour date changes, see the tour date changes policy below.
PAYMENT POLICY
Tour price is paid in cash at the day of the tour.
LIABILITY
Egyptio claims no responsibility for any loss, damage, accident, injury, sickness or schedule change due to weather, strike or any other cause beyond Egyptio’s control. We will make every effort to safeguard our customers and their personal property , but cannot be held responsible for personal events beyond the tour operators control, or to damage sustained by tourists including those occurring outside the touring program. Egyptio acts in good faith, and cannot be held responsible for any agent, hotel, coach operator, tour guide or any other person’s or company’s acts, defaults or delays. We therefore advise all customers to have comprehensive travel insurance to meet all contingencies.
Egyptio reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise.
Our goal is to provide excellent customer service and in order to do so we maintain strict quality monitoring. If, for any reason, you are dissatisfied with your tour package, we want to hear about it. We recommend you contact us as soon as any incident arises. If you are unable to do so at the time, you must advise Egyptio via e-mail within 30 days of your return. If you fail to do so, this may jeopardise your right to compensation.
All information in the website is subject to change. Egyptio reserves the right to alter/change/correct mistakes that may possibly appear in the website or published price lists.
Egyptio also assumes no responsibility for any act of negligence or omission whatsoever, by any company whose services are used as part of packages provided.
CANCELLATION POLICY
Cancellation made by Egyptio.
Egyptio reserves the right to alter the route or itinerary of any of its sightseeing tours and arrange alternative routes to those advertised if necessary. The main tourist spots of the sightseeing tours will be preserved, but the route we use to access these spots may be changed according to our needs. All the sightseeing tours will happen, unless it is a bad storm with high speed winds, that can offer risks to our groups and staff.
If a decision needs to be made, in terms of changing the itinerary due to unforeseen circumstances, like breakdowns, traffic jams or anything else that cannot be foreseen at this time, it will all be left to the discretion of the tour guide in charge.
If a sightseeing tour or an adventure tour needs to be cancelled right in the middle of it, due to sudden weather changes that can put our customers at risk, we will then take customers back to their address in Egypt.
If the tour needs to be cancelled by Egyptio right before it starts, for any possible reason, the group may choose another alternative date for the tour. In this case, the payment will be held.
Cancellation made by customers
Cancellation requests should be sent via email to provide the Company with written confirmation that your reservation should be cancelled.
BOOKING CHANGES POLICY
In case the customer needs to change the pick up address or increase the number of participants, he or she must be make the request by e-mail. There is no fee charged for these requests.
Discounts are given based on a group size, so in case the number of customers is reduced for whatever reason, remainder may be subjected to a raise, according to the price related to the new group size, displayed in our website.
All requests for date changes to a booking must be made by e-mail from the person who submitted the booking originally.
CHILDREN POLICY
Policy 1: for packages, Nile cruises, and hotels
Under 2 years old: free of charge
Under 12 years old: special child price is offered depending on tour type
All children 12 or older are considered adults.
If your tour package includes flights, an extra supplement for your child may apply.
Policy 2: for sightseeing tours & shore excursions
Under 2 years old: free of charge
Under 12 years old: special child price is offered depending on tour type
All children 12 or older are considered adults.
If your sightseeing tours include domestic flights or ferry boat, an extra supplement for your child may apply.
SPECIAL REQUESTS
If the Client has any special requests, he should inform company at the time of booking. The Company and its suppliers will try to satisfy such requests, but, as these do not form part of the contract, the company does not guarantee to do so, including for pre-bookable seats. If the Company confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The Client will not be specifically notified if a special request cannot be met. The Company does not accept bookings, which are conditional on the fulfillment of any special request.
BEHAVIOR
Egyptio may refuse to carry a person whose behavior is detrimental to the enjoyment of the group. By travelling with Egyptio, you agree to accept the authority of the guides and accept their decisions. Our staff are entitled to a safe working environment and our passengers to a great holiday. Any threats to safety, being physical or verbal, or inappropriate behavior may result in removal from the tour. If a guide requires a passenger to leave the vehicle, no refunds will be given and that passenger will be responsible for his/her own travel costs and arrangements from that point.
TIPPING
Tipping is customary for expressing one’s satisfaction with good services rendered to him by staff on duty with him. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.
Egyptio is committed to developing quality touring experiences for our clients, working to personalize each experience to individual budgets and interests and ensuring that each of our clients is treated to quality service and an unforgettable experience while in Egypt or any other country they chose to visit on one of our tours.
Additionally, we aim to build a sense of trust with our clients, which we hope will encourage them to return again and again to use our services. An important part of this relationship is our commitment to operate our tours honestly and reliably from the beginning of the booking and planning process through the completion of the tour and beyond. We value your trust and are honored that you might choose us to help your vacation a memorable one. As a result we make it a high priority to ensure the privacy and confidentiality of any personal information that you provide us. Please read the policy below to learn about our privacy practices. By using this website and our planning resources you are accepting the privacy practices described below.
Information We Collect From You
In General
We receive and store any information which you provide while using this website, including your names, telephone numbers, email addresses, billing information (credit card numbers, cardholders ‘names, expirations dates, etc…). This information is required for us to move forward with the billing process, booking travel, and completing other transactions.
Information from Other Parties and Travel Companions
If you are making travel plans for persons other than yourself through our website, then we will also require personal information and travel information from them as a part of the planning process. This is necessary in order to develop a travel plan that suites the needs of you and any others who may be traveling using our services. Please obtain consent for an confirmation of any personal information from other parties that you are sharing with us in order to avoid planning and travel difficulties.
Automatic Information
When you use the website, we automatically collect some information about your computer and your use of the site. This may include your IP address, web browser software, referring websites, and the pages you visit on our site—such as which trips viewed and bookings made. This information is used to help personalize your experience and to improve the effectiveness of our online services.
How we use your information
We use sensitive billing information (credit card numbers, cardholders’ names, billing addresses, etc…) in order to complete transactions for travel bookings. Other information you provide us will be used for the following purposes: to provide you with products and services requested, to provide you with booking conformation and updates, to manage your account (this includes processing billing and notifying contracted affiliates of who they will providing services to), to communicate with you, to respond to your questions and comments, to improve our services, products, and website, to notify you about future offerings that might be of interest, to customize your experience on the website and packages offered to you, to solicit information from you as follow up to your trip to help us improve our services, and to resolve disputes, collect fees, and solve problems.
We will also you your personal information to provide you with information about future products that we think might interest you and to solicit input from you about how to improve our services.
With whom we share your information
As a necessary part of providing the services that we offer on this website we may share your personal information with certain third-party entities that provide some of the services that you will book through this website. These include hotels, activity providers, government departments, who will fulfill your travel reservations or provide the necessary approval to fulfill your reservations. Egyptio has staff the will guide you through many of the activities which you will book through us, but we also use third-party contractors to provide accommodations and certain activities. In order to complete bookings, it is necessary that we notify them of your personal information and the personal information of your travel companions.
We may also share your information in the following circumstances:
• In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
• When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements.
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. Egyptio take your privacy and confidentiality very seriously. In no circumstances, other than those outlined above, will any of your personal information be shared with other entities or third-parties.
How we protect your information
Our goal is for you to feel confident using this website and the travel arrangements offered here and we are committed to protecting the information we collect in order to engender such confidence. While no website is completely secure, we have implemented the best measures available to us in order to protect the sensitive information that you provide us with administrative, electronic, and physical security measures. Only those employees that are managing your account will have access to your personal information and only when they are performing business functions where this information is necessary.
External Links
If any part of this website links you to another site, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.